The Pokies 114 — Rules and Terms of Use

Introduction and Scope

Welcome to the official rules page for The Pokies 114. We have tested our platform extensively and compiled these rules to make them clear, enforceable and practical for players worldwide. The information below explains how we operate, what you can expect when using our services, and the responsibilities both you and The Pokies 114 hold.

These rules apply to all activity on The Pokies 114 platform accessed via desktop, mobile, tablet or any internet-enabled device. By registering an account and using our services you confirm that you accept these rules in full. If you do not accept any provision below, you should stop using the platform immediately.

Operator Information and Regulation

The Pokies 114 is operated by the company registered under number 3-102-841524, located approximately 200 meters north and 50 meters east of the North American Cultural Center, Barrio Dent, San Jose. The business was established in 2021 and is based in Costa Rica. Our operations are carried out in compliance with applicable standards and oversight, and we follow regulatory guidance consistent with industry best practice, including standards expected by regulated authorities such as PAGCOR.

We invest continuously in secure, certified gaming software and anti-fraud measures. In our audits and hands-on testing, our systems showed consistent transaction logging, RNG integrity on casino games, and robust access controls for account management.

General Terms

The following general principles govern your use of The Pokies 114:

1. You must be of legal gambling age where you reside. It is your responsibility to verify that you meet the age requirement in your jurisdiction before registering.
2. You must not access or use The Pokies 114 from jurisdictions that prohibit online gambling. Determining the legality of gambling in your country or region is your responsibility.
3. When you create an account, you must provide accurate and complete personal information. We may request documentation to verify identity, date of birth, and address.
4. All account holders must be natural persons; corporate or business accounts are not permitted unless expressly agreed in writing by The Pokies 114 management.
5. Our rules may change. We reserve the right to update these Terms and Conditions at any time for compliance, operational, security or customer service reasons. We will publish updates and, where required, notify affected players. Continued use of the service after a posted change indicates acceptance of the revised terms.

Account Registration and Verification

Opening and maintaining an account with The Pokies 114 requires cooperation with our verification processes. From our testing, properly verified accounts have fewer withdrawal delays and a faster resolution of disputes.

Key account rules:

1. Only one account per person is normally permitted. Multiple accounts may be allowed only with prior written consent from The Pokies 114.
2. Account details must match legal documentation. We may suspend accounts, freeze funds or request additional documents if inconsistencies appear.
3. We may require identity verification at deposit, withdrawal or any point we consider necessary. Typical documents include government ID, proof of address and proof of payment method.
4. Failure to provide requested documentation within a reasonable time may lead to account suspension and withholding of funds until verification is completed.

Age, Location and Eligibility

We take age and eligibility seriously. During our checks and reviews we have found that proactive verification of age and location reduces fraud and chargebacks. You must confirm you are not excluded from gambling and have not had an account closed by any operator for misconduct.

1. Players must not attempt to obscure their location using VPNs, proxy servers or other location-masking technology. We reserve the right to block or restrict accounts detected using such technologies.
2. If local law prohibits online gambling where you are located, you must not access or use The Pokies 114.
3. We reserve the right to request proof of location and to decline service to any player who cannot provide acceptable evidence of lawful access.

Deposits and Funding Your Account

We support a range of funding methods. Based on our operational tests, deposits typically credit to your account rapidly once the originating payment method confirms the transfer. However, processing times vary by provider and region.

Deposit rules and best practices:

1. Use only payment methods registered in your own name unless otherwise pre-approved by The Pokies 114. Using payment instruments that do not belong to you can cause delays or forfeiture of funds.
2. Deposits will be credited after confirmation from your bank, card issuer or payment provider. Some methods (instant e-wallets, certain digital wallets) are faster than traditional banking channels.
3. We may impose minimum and maximum deposit limits depending on your verification status and chosen payment method. These limits are published in the payments section of your account area.
4. We may request documentation proving the origin of funds for large or unusual deposits to comply with anti-money laundering (AML) obligations.

Withdrawals and Payout Policy

Our objective is timely payment. In our tests, verified players experienced the fastest withdrawal processing times. Withdrawals are processed in accordance with the following principles:

1. We process withdrawal requests as promptly as possible after they are approved. Some payment methods and jurisdictions may take longer to reflect funds with your financial institution.
2. Once we have paid a withdrawal, the time it takes to reach you is dependent on your payment provider. We will provide transaction references and confirmations upon request.
3. If a withdrawal is rejected by your bank or returned to us, we will contact you to agree an alternative method for returning your funds.
4. To withdraw, you may be required to have wagered deposited funds according to minimum turnover requirements. As an example (which may vary by method): PayID typically requires a 1x turnover of deposited funds before withdrawal, whereas credit card deposits may require a 3x turnover. These requirements are designed to comply with AML rules and to prevent abuse.
5. We do not charge withdrawal fees at our end; however, intermediary banks and payment providers may levy fees. You are responsible for any such third-party charges.
6. We will hold funds when identity or payment verification is incomplete. We prioritize documentation checks and will release funds once verification is satisfactorily completed and any applicable conditions are met.

Bonuses, Promotions and Bonus Abuse

Bonuses and promotions are a valuable part of the player experience, but they carry rules designed to prevent abuse. From our experience testing promotional mechanics, clearly defined bonus conditions reduce disputes and improve fairness for all players.

General bonus policies:

1. Bonuses are subject to specific terms that may include eligible games, wagering requirements, time limits, maximum bet limits and contribution percentages by game type.
2. We reserve the right to void any bonus or promotion if we determine that it has been abused, manipulated or claimed in breach of the published terms.
3. Using multiple accounts or duplicate accounts to claim bonuses is prohibited. Any winnings derived from bonus abuse may be cancelled and accounts may be restricted.
4. Playing strategies intended to meet wagering requirements while minimizing risk (for example, hedging across games or using correlated bets) when a bonus is active may be considered abusive. We reserve the right to void winnings if such activity is identified.
5. Certain promotions may only be valid on selected games or game categories. Bets placed outside the valid game list may not contribute to requirements and winnings may be refused if the bonus terms are violated.

Game Integrity, Malfunctions and Disputes

We test game fairness and reliability with independent suppliers and auditors. Our results show consistent Random Number Generator (RNG) behaviour and transparent game logic from certified providers. Nevertheless, technical problems can occur. Here is how we handle them:

1. Game malfunctions: If a game malfunctions, any bets or game results related to that malfunction may be voided. We will investigate incidents with our suppliers and will correct or reverse results where appropriate.
2. Player responsibility: Players must not exploit apparent system errors. If we determine that a player knowingly took advantage of a malfunction, winnings may be voided and accounts may be suspended pending investigation.
3. Reporting issues: Players should report suspected malfunctions to our support team promptly. We document and log all such reports and use the logs in our investigations.
4. Remediation: In cases where player funds are lost due to verified system faults, we will work with our partners to restore funds where appropriate. Resolution timelines depend on the nature of the fault and third-party involvement.

Prohibited Behavior and Collusion

We are committed to a level playing field. Our monitoring systems and manual reviews detect patterns consistent with collusion, the use of bots, automated gameplay or other manipulation. From our internal testing, players who attempt to automate play or conspire with others undermine fairness and face severe consequences.

1. Use of robots, scripts, macros or other automated devices to place bets, play games or manipulate gameplay is strictly forbidden.
2. Collusion with other players to exploit game mechanics or promotions is prohibited.
3. Where we have evidence of prohibited behavior, we reserve the right to void winnings, confiscate funds, suspend or close accounts and pass evidence to law enforcement for criminal prosecution where applicable.

Responsible Gambling and Account Limits

We are committed to player protection. Our platform provides tools and policies to help you manage spending and play responsibly. Based on our experience handling player safety, early intervention tools and clear guidance materially reduce harm.

Available protections include:

1. Deposit limits, loss limits, session time limits and self-exclusion options that you can apply to your account.
2. Temporary or permanent self-exclusion if you believe you may have a gambling problem. We will remove access to the platform in accordance with your request and applicable procedures.
3. Access to help and support resources, including guidance on where to find independent professional counseling and support organizations.

Anti-Money Laundering (AML) and Fraud Prevention

We follow AML protocols designed to detect and prevent financial crime. In our operational testing, robust transaction monitoring and identity verification are effective at preventing suspicious activity.

1. We may request documentation for identity, address and source of funds. This may include bank statements, proof of income or other documents that reasonably demonstrate the origin of funds.
2. Large or unusual transactions may be subject to enhanced due diligence and additional verification steps.
3. We cooperate with regulatory and law enforcement authorities when required and will disclose account information if compelled by lawful process.

Chargebacks, Disputes and Breaches

If you dispute a transaction or suspect unauthorized activity, contact support immediately. Our testing indicates that early reporting accelerates resolution and reduces the likelihood of prolonged investigations.

1. We reserve the right to suspend or close accounts if we suspect breaches of these Terms or evidence of fraud, money laundering, collusion, or other misconduct.
2. When an account is suspended pending investigation, funds may be held until the matter is resolved. We will provide the player with a status update and a summary of the steps being taken where practicable.
3. If we identify a breach by a player (for example, multiple accounts, abuse of promotions, collusion), we may cancel winnings, retain funds and close the account. Legal action may be taken where appropriate.

Privacy and Data Security

We collect personal data required to operate accounts and comply with legal obligations. In our security audits, we maintain encrypted databases, secure transmission channels and role-based access to sensitive information.

We will process personal data for account verification, fraud detection, AML compliance, payment processing and marketing where consent is given. We retain personal data only for the period required to fulfill legal and operational purposes and in accordance with our privacy policy.

Communications and Notices

We may communicate important information via email, account messages or other contact information you provide. It is your responsibility to keep contact details up to date. Notices of changes to these rules may be posted on the site and, where required, communicated directly to affected players.

Complaints and Resolution Process

We aim to resolve complaints quickly and fairly. Our internal complaint process follows a structured path:

1. Contact support with a clear description of the issue and supporting evidence where applicable.
2. Our complaints team will acknowledge receipt within a specified timeframe and provide an estimated timeline for resolution.
3. If you remain dissatisfied after the internal process, you may be directed to an independent complaints resolution service where available and applicable by regulation.

Termination of Service

We may terminate or suspend access to all or part of the platform at our discretion for reasons including regulatory obligation, system maintenance, security concerns or breaches of these rules. Where possible, we will notify you in advance of planned maintenance that requires service interruption.

Practical Examples and Our Findings

Based on our testing and real-case reviews, here are a few practical examples to illustrate how the rules apply:

• If you deposit with a credit card and request a withdrawal before meeting the stated turnover requirement (e.g. a 3x play-through), the withdrawal will be delayed until you meet the requirement or the transaction is otherwise resolved.
• If we detect two accounts sharing the same payment instrument or identity data, we will suspend both accounts and request verification. If abuse is confirmed, winnings from related accounts may be voided.
• When a game glitch returns outcomes not consistent with certified logic, we will review the game round logs. If a fault is confirmed, we will correct affected balances in line with our remediation policy.
• When a player self-excludes, we will disable access and block marketing communications. Attempts to re-register after a verified self-exclusion will result in account closure and retention of funds pending identity verification.

Summary Table — Key Rules at a Glance

Final Notes and Contact

We designed these rules after extensive testing and review of operating practices. Our results show that transparent policies and timely verification are essential to a safe, fair and reliable gaming environment. By following these rules you help protect yourself and the broader player community.

If you have questions about these rules, disputes, or require assistance with verification or responsible gambling tools, please contact our support team via the channels in your account. Provide clear documentation when requested to help speed resolution.

Thank you for choosing The Pokies 114. Play responsibly and in accordance with these rules.

Effective: This rules page reflects our current policies and procedures and was compiled from operational testing and regulatory best practice. We may revise these rules; changes will be published on this page.